Returns & Refunds
We offer a simple, personal no quibbles returns policy on our jewellery.
You have up to 14 days to change your mind and cancel your order and return it for a full refund, except for earrings for hygiene reasons, and pieces that have been made to a non-standard size or engraved at your request.
The guarantee on all our jewellery lasts 12 months. If a fault appears within 12 months you can contact us for an exchange or refund. If a fault develops after 12 months we are unable to exchange or refund but can offer a repair for a nominal charge.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If pieces show any evidence of wear they will not be eligible for a return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: Equinox, PO Box 523, Fleet, Hampshire GU51 9HB
You will be responsible for paying for your own shipping costs for returning your item. It’s important you send any items back to us using a tracked and insured service as we cannot be held responsible for any loss in transit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.