Details on how to order jewellery from Equinox silver.
Call In:The showroom in Fleet, Hampshire is open: Monday to Friday 9.30am till 5.30pm and Saturday from 9.00am till 5.30pm. (And Sundays 10am 4pm during December)
Phone: Ask for Tim or Anna
Telephone 01252 81 99 89 Monday to Saturday 8.30am till 6.00pm. Call the shop with your order and talk to a real person! We accept most debit and credit cards and are happy to talk through any special requests. Ordering by telephone is the fastest way to receive your order. All our jewellery is supplied in fabulous Equinox gift boxes! (Free UK Delivery Via Royal Mail)
100% Satisfaction Guaranteed! If you are not entirely delighted with the goods you have selected, please ensure you return them to us unused within 14 days. We will be more than happy to provide a refund (Web orders only.) or you can exchange them for alternative products.
Please have the following details ready.
(Please note we also accept payments via paypal.)
1. The product item code, jewellery designer, size and colour where applicable.
2. Your credit or debit card details. (We accept Switch/ Mastro/ Solo/ Visa/ Mastercard)
3. Where you want the jewellery sent! We will deliver to a work address.
Post:
Send details to Equinox, 1 Victoria Road, Fleet, Hampshire, GU51 4DG. If sending a cheque please make it payable to ‘Equinox Silver’ and allow 5 days for cheques to clear.
Packaging.
All jewellery brought from Equinox Silver is gift wrapped in tissue paper and presented in beautiful Equinox packaging, ready to give as a present. All boxes and packaging are supplied free of charge!
Delivery:
All orders will be delivered free of charge.
We use Royal Mail Recorded delivery (Under £30.00) or Royal Mail Special Delivery, depending on the value of the order. You can choose to have items upgraded to Royal Mail Special Delivery this will add £2.50 to the transaction total.
We endeavour to dispatch your order within 72 Hours, however sometimes because many items are handmade this is not possible you will be quoted a dispatch date when you place your order.
From Bob "Thanks for the speedy service. Much appreciated."
From James "Thank you for the speedy delivery! My partner is very pleased with the pendant, many thanks!"
From Emma "Just received my necklace and it is perfect! Thank you!"
*Please note that all of our jewellery is nickel free!*
RETURNS POLICY: (For Internet Sales & Mail Order Sales Only.)
If you are not completely satisfied with your order, we are happy to exchange or refund the goods, if returned within 14 days. Please return the items unworn and ensure the jewellery is sent with adequate insurance. Equinox is not responsible for any damage or loss through transit. Please note that earrings or customized pieces (Engraved or Sized Jewellery) cannot be returned. Refunds will be made within 7 days, a £4.50 postage and packaging charge is made for any returned item and will be deducted from the transaction total.
Shop Address: 1 Victoria Road, Fleet, Hampshire. GU51 4DG.
Registered Address: Equinox Silver Limited, Sovereign House, 155 - 157 High Street, Aldershot, Hampshire. GU11 1TT. UK.