Terms, Conditions & Privacy Policy

Terms & Conditions

Disclaimer and Liability Equinox Contemporary Jewellery Limited endeavour to ensure all images are a true representation of the finished product, however there might be slight variations due to print, browser and publishing limitations, as the majority of our jewellery is handmade slight variations in size can occur.

Please note images are not always actual size.

Equinox reserve the right to change, modify, substitute or remove without notice any information on the site as required.

Equinox reserves the right to change prices due to market fluctuations.

If you wish to return your item for a refund or exchange, please return it to us, unworn within 14 days of purchase, in the original packaging with proof of purchase, your contact details and reason for return. Please note for reasons of health and hygiene earrings cannot be returned or exchanged unless faulty.

In the unlikely event of the goods we deliver not being what you ordered or there being a shortfall in delivery quantity, please notify us by telephone or by e-mail of the problem within 7 working days of the delivery of the goods in question. Equinox will not accept reporting of any errors after this time.

Equinox does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, and/or loss from claims of third parties arising out of the use of Equinox website, or for any products or services purchased from Equinox.

Equinox will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.

Delivery Disclaimer: Please ensure that you are available to sign for the delivery of the goods and the address is correct with a full post code.

Once the goods are in the possession of Royal Mail or an international postal service, Equinox cannot be held responsible for any delivery delays, his includes delays due to inclement weather, misrouting, incorrect delivery addresses and force majeure.

Please note if you live in the Scottish Highlands, Northern Ireland & Non-Mainland UK, your order may take longer to be delivered.

Privacy Policy.

This privacy policy sets out how Equinox Contemporary Jewellery Ltd uses and protects any information that you give us when you use this website. Equinox Contemporary Jewellery Ltd  is committed to ensuring that your privacy is protected.

Should we ask you to provide personal information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. Equinox Contemporary Jewellery Ltd may change this policy from time to time by updating this page. We advise you check this privacy policy page from time to time to ensure that you are happy with any changes and let us know if you would like to change or update your information.

What information we collect

We may collect the following information:

name

contact information including email address and phone number in case of queries

demographic information such as postcode, product interests

 

What we do with your information

We require this information to understand your individual needs as a customer and provide you with an excellent and personal service including:

 

Internal record keeping and order management.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided – if you have opted out of our emails we will not send any to you.

Occasionally we may contact you for market research purposes by email.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure of personal information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information we collect online.

 

Our workshop is secured with password protected computer systems.  We don’t use any out-sourced companies dealing with data or sales so you don’t need to worry about us sharing your information with any third parties.

 

If you have made a payment securely online your information is not stored by ourselves but our partner Paypal who securely handle all transactions with the legally required encription technologies.

 

If you have placed your order over the phone, all details relating to your card transactions are securely shredded immediately and then disposed of using trusted business security disposal services.

 

Website cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used to help us analyse web page traffic data and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

You can choose to accept or decline cookies – most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.

custome r_last name      Your last name

custome r_firs tname     Your first name

logged  Whether you are logged in or not

passwd The secure password you use to login

email     The email address that you use to log in.

id_car t The ID of the current cart.

checksu m           The Blowfish checksum used to determine whether the cookie has been modified by a third party. The customer will be logged out and the cookie deleted if the checksum doesn’t match.

Controlling your personal data

You are free to choose to restrict the collection or use of your personal information as follows:

 

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us whereby we will remove your data as requested with the exception of any sales transaction data that may be needed in the event of a financial audit.

If you have subscribed to our email marketing list you can remove yourself at any time by ticking the ‘unsubscribe’ button.

We will never sell, distribute or lease your personal information to any third parties unless we have your express permission or are required by law to do so – such as for a financial company audit by HRMC.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email tim.cockram@equinoxsilver.co.uk

 

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

 

Third party tracking

We use third party services that may collect the following information from you:

contact information including email address

The third party services are as follows:

Google Analytics privacy policy here

Mailchimp privacy policy here

Facebook privacy policy here

Paypal privacy policy here

Can I be removed from your mailing list?

Occasionally Equinox Contemporary Jewellery Ltd will send you special offers and promotions by email. If you do not want to receive offers and promotions by email, you can unsubscribe by clicking the ‘unsubscribe from this list’ link at the bottom of any emails from us, or by emailing tim.cockram@equinoxsilver.co.uk with your request.

Will you pass my data on to third parties?

We will never pass your details onto third parties.

We respect your privacy as a customer of Equinox Comtemporary Jewellery Ltd and are committed to protect it.

Our Postal Address is:

Equinox. PO Box 523,  Fleet, Hampshire,  GU51 9HB.

Phone:

01252  626355